PRIVACY POLICY – ELECTRIHELP

Effective Date: December 23, 2025

Last Updated: February 20, 2026

ElectriHelp (“ElectriHelp,” “we,” “us,” or “our”) is committed to protecting the privacy and security of our customers and website visitors.

We do not sell personal information.

We use your information only to provide services, operate our business, and improve customer support.

By using our website or services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following categories of information:

A. Personal Information

  • Name

  • Email address

  • Phone number

  • Billing address (if applicable)

  • Payment confirmation details (excluding full credit card numbers)

  • IP address (automatically collected via website usage)

B. Project & Service Information

  • Photos and videos you submit

  • Electrical panel details

  • Written descriptions of issues or projects

  • Consultation notes and summaries

  • Material lists and planning documents

  • Appointment history and service records

This information is collected solely for providing our services and operating our business.

2. Payment & Financial Information

ElectriHelp does not store or retain full credit card numbers.

Payments are processed securely through third-party payment processors. We receive only limited confirmation data necessary to:

  • Confirm payment

  • Deliver services

  • Maintain transaction records

Payment processors operate under their own privacy and security standards.

3. ElectriFile (Optional Data Storage Consent)

ElectriHelp may offer customers the option to store project information for future support under our internal system known as “ElectriFile.”

If you consent, we may store:

  • Submitted photos and videos

  • Panel information

  • Consultation notes

  • Material lists

  • Service summaries

ElectriFile records are used solely for:

  • Faster future service

  • Continuity of support

  • Customer convenience

You may request deletion of stored information at any time, subject to legal retention requirements.

If you do not consent, we may still retain basic transaction records as required by law or for accounting purposes.

4. AI-Assisted Tools

ElectriHelp may use AI-assisted tools to help organize, review, or analyze customer-submitted information.

Important clarifications:

  • All final guidance and recommendations are reviewed by a licensed electrician.

  • We do not sell customer data.

  • We do not knowingly use customer data to train public AI systems.

  • AI tools are used for operational assistance only.

5. Third-Party Service Providers

We may use third-party providers to operate our business, including but not limited to:

  • Zoom (video consultations)

  • Squarespace (website hosting)

  • Acuity Scheduling (appointment booking)

  • Payment processors

  • Secure file storage providers

  • Email communication services

  • Analytics providers (e.g., website traffic measurement tools)

  • Advertising platforms (such as Google or Reddit)

Information shared with service providers is limited to what is reasonably necessary for them to perform their services.

Each third-party provider operates under its own privacy policy. We encourage you to review their policies.

6. How We Use Your Information

We may use collected information to:

  • Provide and deliver services

  • Review project submissions

  • Conduct live or recorded consultations

  • Prepare material lists and summaries

  • Schedule appointments

  • Communicate service updates

  • Maintain customer records

  • Improve service quality

  • Prevent fraud or misuse

  • Enforce agreements

  • Comply with legal, tax, and accounting obligations

  • Conduct internal analytics and business performance evaluation

  • Deliver or measure advertising effectiveness

We process personal information based on legitimate business interests, contractual necessity, consent (where applicable), and legal obligations.

7. Sharing of Information

We do not sell personal information.

We may share limited information only in the following circumstances:

A. Service Providers

With trusted vendors necessary to operate our business (hosting, scheduling, payment processing, file storage, etc.).

B. ElectriConnect Contractor Network

If you request on-site support or contractor assistance:

  • We may share relevant project details with independent licensed contractors for quoting or service purposes.

  • By requesting contractor assistance, you authorize us to share necessary project information for that purpose.

  • Personal contact details (address, phone number) are only provided to the contractor you select or approve.

Independent contractors are not employees of ElectriHelp and operate under their own licensing, insurance, and professional responsibility.

C. Legal Compliance

We may disclose information if required by law, court order, subpoena, or government request.

D. Business Transfers

In the event of business restructuring, incorporation, sale, merger, or asset transfer, customer information may be transferred as part of the business operations, subject to confidentiality obligations.

8. Cookies & Website Tracking

Our website may use:

  • Cookies

  • Analytics tools

  • Basic tracking technologies

These tools may collect information such as:

  • IP address

  • Browser type

  • Device type

  • Pages visited

  • Time spent on pages

This data is used for:

  • Website functionality

  • Performance measurement

  • Advertising effectiveness

  • User experience improvement

You may disable cookies in your browser settings; however, some website features may not function properly.

9. Data Retention

We retain personal information only as long as reasonably necessary to:

  • Provide services

  • Maintain transaction records

  • Comply with legal obligations

  • Resolve disputes

  • Enforce agreements

Retention periods may vary depending on legal, accounting, or operational requirements.

Customers may request deletion of stored project files, subject to legal retention requirements.

10. Security

We implement reasonable administrative, technical, and organizational safeguards to protect personal information.

However, no internet transmission or storage system can be guaranteed 100% secure.

By using our services, you acknowledge this inherent risk.

11. Your Privacy Rights

Depending on your location, you may have certain rights, including:

  • Right to Access

  • Right to Correction

  • Right to Deletion

  • Right to Withdraw Consent

  • Right to Data Portability

  • Right to Restrict or Object to Processing

  • Right to Opt Out of Sale (we do not sell personal information)

  • Right to Non-Discrimination

To exercise any privacy rights, contact us using the information below.

We may require reasonable identity verification before fulfilling requests.

12. International Users & Cross-Border Transfers

ElectriHelp operates from Canada and may serve customers in the United States and other jurisdictions.

By using our services, you understand and agree that your information may be:

  • Stored in Canada

  • Processed in the United States

  • Processed by third-party providers located in other countries

Data protection laws in other countries may differ from those in your jurisdiction.

13. Minors

ElectriHelp services are not intended for individuals under 18 years of age.

We do not knowingly collect personal information from minors. If we become aware that such data has been submitted, we will take reasonable steps to delete it.

14. Changes to This Privacy Policy

We may update this Privacy Policy periodically.

Changes become effective upon posting on our website.

Continued use of our services constitutes acceptance of the updated policy.

15. Military & First Responder Verification Data

When customers apply for a Military, Veteran, or First Responder discount, we may collect documentation for verification purposes (e.g., military ID, veteran ID, DD214, first responder ID).

Customers may redact sensitive identification numbers.

Verification documents:

  • Are used solely for eligibility verification

  • Are not shared with third parties

  • Are not used for marketing

  • Are stored securely

  • Are deleted after verification unless legally required to retain

We do not retain unnecessary identification data beyond what is required to confirm eligibility.

16. Contact Information

If you have questions regarding this Privacy Policy or wish to exercise your rights, contact:

ElectriHelp

Email: customerservice@electrihelp.com

Phone: +1 226 678 2776

Website: www.electrihelp.com