How it works
A better start.
A real electrician.
ElectriHelp organizes the request and helps make the connection. You and your contractor decide how the work moves forward.
For customers
From “I need help” to next steps.
Tell us about the job.
Create a free account, then answer the guided questions about location, project, property and timing. Allow about five minutes; add photos only if you can take them safely.
We check the network.
Review and approve your summary before inviting suitable contractors. Matching considers territory, work type and availability. Names stay hidden until a contractor sends a quote or site-visit proposal.
Review your options.
Review named quotes or site-visit proposals in your account. You separately approve sharing your contact details with the contractor you select. A visit may be needed before a firm price can be given.
You agree directly with your chosen contractor on the scope, permits, schedule, price and payment. No work is booked simply by submitting a request.
Start a requestNo paid consultation is required to submit a request. Acknowledgment is not a contractor acceptance. Watch your account and email for replies; contractor response times vary. We do our best to answer support emails within one business day, Monday–Friday excluding holidays.
For contractors
Useful details.
Your decision.
Apply with your territory and preferred work. Before activating your listing for referrals, we review your business information, applicable licensing or credentials, and insurance.
After approval, accept the fee terms, review your territory and switch on new requests in your account. You can respond or pass. You set your own prices and collect payment directly from your customer. No signup or upfront lead fees; the success fee is 2% only when a platform job is completed and paid.
Join the ElectriHelp networkA clear handoff.
Email alerts point you to your account, where requests, quotes and messages are recorded. Check the account if an email is delayed. Complete contractor applications have a best-effort review target of two business days, Monday–Friday excluding holidays.
There is no obligation to accept a request or hire a contractor.
Illustrative example — not a real customer
From a question
to a useful request.
Customer: “I need an EV charger in my garage in London. The parking space is about 20 metres from the panel. Can someone check the installation and give me a quote?”
Guided summary: EV charger installation · London, Ontario · detached home · next month. An electrician must confirm capacity, routing and site conditions.
Next step: The customer approves the summary. A suitable contractor can send a named quote or propose a site visit. The customer chooses whether to share contact details and arrange the work.
Create and manage requests directly on the website. The ChatGPT integration is coming soon and is currently in private testing; public plugin access is not available yet. Linking accounts does not install the plugin or grant access. ElectriHelp is independent of OpenAI; referrals are not guaranteed.
Common questions
Know what to expect.
Are electricians available everywhere?
Current customer coverage is southwestern Ontario, from Windsor and Sarnia through Goderich, Kitchener and Hamilton, including the area south to Lake Erie. Toronto is outside current coverage. Exact location, work and scheduling still need confirmation. Contractor applications are welcome across Canada and the United States. See the coverage map, then enter your location in the request flow to check for a match.
What does the contractor pay?
No signup, subscription or upfront lead fees. The fee is 2% of the final pre-tax total of a completed, paid platform job. Canadian jobs use CAD and US jobs use USD. Verified fees are tallied monthly. Read the fee, payment and pause policy.
Who chooses the contractor?
You do. You may receive one response, several or none, depending on coverage and availability. Compare relevant experience, credentials, scope, timing and price. The fastest response does not automatically win the job.
How are contractors reviewed?
Before activation, we review business details, the license or credentials applicable to the stated work and location, and insurance information. Requirements vary by jurisdiction and work type. This review is not a guarantee of workmanship. Confirm the contractor’s current authorization, coverage and permit responsibilities for your specific project.
Will my contact details be sent to everyone?
No. We initially use a job summary and approximate location. We seek your approval before sharing contact details with a contractor. Avoid including unnecessary identifying information in your project description or photos.
Can I use this for an emergency?
This is not an emergency dispatch service. For fire, injury or immediate danger, move to safety and contact emergency services. Keep clear of downed power lines and contact the utility. Do not wait for a form response.
Who handles a problem with the work?
Your service agreement is with the independent contractor. Raise work, payment or warranty issues with them directly. You can also report concerns about a participating contractor to ElectriHelp so we can review their network participation.
How can I ask another question?
Email customerservice@electrihelp.com. Existing customers can use the same address for earlier ElectriHelp purchases.