Privacy information.

This notice covers ElectriHelp’s contractor network and its customer and contractor accounts, requests, applications and billing records, operated by ElectriHelp Inc. and ElectriHelp USA Inc.

Information you provide

Customers may provide a name, email, optional phone number, approximate job location, project description, timing and optional photos or video. Please do not include your full street address, access codes, payment information or unrelated personal details in the initial request.

Contractors provide contact and business details, their service area and job preferences. During review, we may request relevant licensing or credential details, insurance information and other information needed to assess participation.

How we use it

We use this information to review requests and applications, communicate with you, assess contractor participation, identify relevant opportunities and administer the network. Submitting a request or application is not a newsletter subscription.

Sharing a customer request

You review and approve the request summary before it is shared with suitable contractors. The public coverage map shows service regions, not contractor identities or customer requests. Contractor company names become visible to the requesting customer when a quote or site-visit proposal is sent. We ask for separate approval before releasing your contact details to a contractor. Avoid putting identifying information into free-text descriptions or uploads unless it is needed for the request.

If you choose to deal directly with a contractor, their handling of your information is governed by their own practices. Ask them about those practices before sharing sensitive information.

Service providers and website data

The public website uses Squarespace. Current customer requests and contractor applications use the ElectriHelp account portal. Its hosting, database and authentication services process the information needed to operate your account. These include ChatGPT Sites, Render and Supabase. Earlier Squarespace submissions may remain in the form service or our designated inbox. Resend processes transactional emails such as application updates, job invitations and billing notices, including delivery or bounce information. Processing may occur in the United States, Canada or other locations used by those providers.

The website may use cookies for functionality, security, analytics and customization. Use the website’s cookie controls to review available choices. Do not upload highly sensitive information through these forms.

Private drafts and billing records

When you choose Save draft, your contractor application and attached review documents are stored under your signed-in account so you can resume later. They are not published on the coverage map. ElectriHelp’s authorized review team can access application material to administer the network.

We retain reported job totals, completion and payment verification, fee statements, currency, payment references, disputes, credits and accepted terms to administer the 2% success-fee policy. We do not ask for card numbers in the portal or by email. When Stripe checkout is enabled, card information will be entered directly in Stripe’s payment interface. Offline payment records contain the receipt reference needed for reconciliation.

Optional ChatGPT connection

The website works without ChatGPT. If you connect an eligible ChatGPT account, you authorize access through that account’s ElectriHelp connection. Review what you submit before sharing it. Connecting does not authorize other users to access your account. Disconnecting stops future connected access; it does not remove information already shared in your conversations or existing job records. ChatGPT’s own account and data settings also apply.

Retention and requests

We retain information as needed to handle your request, maintain contractor participation and meet applicable recordkeeping obligations. Contact us to request access, correction or deletion, to withdraw a pending request, or to stop receiving network opportunities. Some information may need to be retained for legal or business recordkeeping reasons.

Withdrawing permission does not undo information already shared with your approval. We will explain any practical limits when responding to your request.

Questions or concerns

Email customerservice@electrihelp.com with “Privacy” in the subject. Include enough information to locate your request, but do not email identity documents unless we specifically arrange a suitable method.

ElectriHelp Inc. — Canada
ElectriHelp USA Inc. — Tennessee, United States

This network notice supplements the information relevant to earlier ElectriHelp purchases. Contact us if you need information about a previous service.