Customer Terms
Requesting electrical help, sharing project information and choosing an independent contractor.
What ElectriHelp provides
ElectriHelp helps organize electrical job requests and connect customers with independent participating electrical contractors. Contractor coverage and availability vary. Submitting a request does not book work or guarantee a quote, a response, a contractor match or a particular result.
ElectriHelp does not set the independent contractor’s price, accept the job on their behalf or collect the customer’s payment for the electrical work. Contractor success fees are separate and follow the Contractor Agreement.
For customers
- Provide accurate information and only submit a request you are authorized to make.
- Do not take risks, open electrical equipment or touch wiring to gather information. Upload only material you have permission to share.
- You review and approve the request summary before it is shared with suitable contractors. The public map shows coverage only. Contractor company names appear to you when a contractor sends a quote or site-visit proposal. Your contact details are shared only with contractors you separately approve.
- You decide whether to contact or hire a contractor. Confirm scope, price, possible assessment fees, scheduling, applicable permits, insurance and warranty terms directly before proceeding.
- Any agreement for on-site work is between you and the contractor. Site conditions may change the scope or estimate.
Contractor services
Agree on any service-call charge, assessment or electrical work directly with your chosen contractor before proceeding.
Safety, verification and concerns
This website is not an emergency dispatch service. For immediate danger, move to safety and contact emergency services. Keep clear of downed power lines and contact the utility.
Information review is not a guarantee of a contractor’s work or continuing eligibility for every job. Customers and contractors should confirm current requirements for the project and location. Report inaccurate listings or concerning conduct to ElectriHelp. We may pause or end participation while reviewing concerns, inaccurate information or misuse.
Earlier purchases
These network terms do not cancel existing purchased services, subscriptions or obligations. Contact ElectriHelp about any earlier purchase.
Contact
customerservice@electrihelp.com
ElectriHelp Inc. — Canada
ElectriHelp USA Inc. — Tennessee, United States